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Making Meaningful Connections: LivePerson Aspire 2012

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Our team had the opportunity to attend LivePerson Aspire last week in New York. There were so many great conversations and thought provoking points to take away from the event, some of ours include:

  • Create deeper customer connections by aligning marketing and customer service experiences
  • Keep the customer in the channel of their choice and leverage the data to improve customer engagement
  • Your customers are everywhere, be prepared to communicate with them via mobile chat

During the Office Hours sessions, we discussed Optimizing your Workforce and increasing labor productivity to maximize return on  your technology investment. Click here to view the summary.

 


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